Privacy Policy
Effective Date: February 3, 2025
Last Updated: February 3, 2025
Version: 1.0
Welcome to Spinrise Casino, operated by Hollycorn N.V. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website. Please read this document carefully to understand our practices regarding your personal data and how we will treat it.
Definitions
Personal Data: Any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, identification number, location data, or online identifier.
Processing: Any operation or set of operations which is performed on personal data, such as collection, recording, organization, storage, adaptation, alteration, consultation, use, disclosure, restriction, erasure, or destruction.
Controller: The entity that determines the purposes and means of the processing of personal data.
Processor: A natural or legal person, public authority, agency, or other body which processes personal data on behalf of the controller.
Consent: A freely given, specific, informed, and unambiguous indication of the data subject’s wishes by which they, by a statement or by a clear affirmative action, signify agreement to the processing of personal data concerning them.
General Information
This Privacy Policy, together with our Terms and Conditions, explains our practices with regard to your personal data. By registering an account, you agree to this Privacy Policy. It is important to note that this Privacy Policy may be updated and revised periodically. We recommend that you review it regularly to stay informed about our practices regarding the collection, use, and protection of your personal information.
About Us
Spinrise Casino is operated by Hollycorn N.V., a company registered and incorporated under the laws of Curaçao, with registration number 144359. Our registered address is Scharlooweg 39, Willemstad, Curaçao. Hollycorn N.V. is licensed and regulated by the Curaçao Gaming Control Board (License No. OGL/2023/176/0095).
As a data controller, we are legally obligated to process players’ personal data to enable them to participate in games and provide services. We take your privacy seriously and have appointed a Data Protection Officer (DPO) to oversee compliance with our legal obligations regarding your personal data.
Data We Collect
Information You Provide: This includes personal information you provide when registering an account, such as your name, address, email address, date of birth, and payment information. This also includes any information you provide through our website, for example, during interactions with customer support or when participating in surveys and promotions.
Technical Information: We collect information about the device you use to access our website, including your IP address, browser type, operating system, and device information. This data helps us improve our services and ensure a seamless user experience.
Game Data: This includes data about games played, duration, page interaction information, and analytics data. We use this data to enhance your gaming experience and provide personalized content.
Information from Third Parties: We may receive data from partners and service providers for verification, marketing, and legal compliance purposes. This may include information from payment providers, verification services, and advertising networks.
How We Use Your Information
We use your personal information for the following purposes:
Providing and managing your account: Processing your registration, managing your account, and providing the gaming services you have requested.
Processing transactions: Facilitating deposits and withdrawals and ensuring compliance with financial regulations.
Improving our services: Improving our website and services based on user activity and feedback.
Sending marketing commspinrisecations: Sending promotional materials about our products, services, and offers from business partners, provided you have consented to this.
Anti-fraud and money laundering checks: Conducting necessary checks to prevent fraud, money laundering, and ensure responsible gaming.
Compliance with legal obligations: Fulfilling the requirements imposed by applicable laws, including gambling regulations and anti-money laundering guidelines.
Legal Basis For Processing
We process your personal data based on one or more of the following legal bases:
Performance of a contract: Processing necessary to provide the services you have requested.
Legal obligation: Compliance with applicable laws and regulations, such as anti-money laundering and responsible gaming.
Legitimate interests: Processing necessary for fraud prevention, internal analytics, and improving our services.
Consent: Processing based on your explicit consent, e.g., to receive marketing commspinrisecations.
Sharing Your Information
We may share your information with the following entities:
Group members: Entities within our group of companies for operational purposes and to provide the services you have requested.
Third-party service providers: Entities that assist us in providing services, such as payment processors, verification services, and marketing partners.
Regulatory authorities: Entities that require information for regulatory compliance, including gambling commissions and anti-money laundering agencies.
Marketing partners: With your consent, entities that provide advertising content and services related to your interests.
Data Transfers
Your data may be transferred outside the European Economic Area (EEA) to provide you with services. We ensure that appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, are in place to protect your data during international transfers.
Data Retention
We only retain your personal data for as long as necessary for the purposes for which it was collected and to comply with legal obligations. This is usually at least five years after the account is closed, as required by anti-money laundering regulations in licensed gambling jurisdictions.
Your Rights
You have the following rights with respect to your personal data:
Access: Request access to your personal data and receive information about how we process it.
Recognition: Request the rectification of inaccurate or incomplete data.
Erasure: Request the erasure of your data if we no longer have a legal basis for storing it.
Objection: Object to processing based on legitimate interests where it impacts your rights and freedoms.
Restriction: Request the temporary suspension of processing under certain circumstances.
Data Portability: Request the transfer of your data to another controller.
Withdrawal of Consent: Withdrawal of consent where processing is based on your consent.
To exercise these rights, please contact our Data Protection Officer at [email protected]. We will respond to legitimate requests within one month, unless the request is complex or you have made multiple requests.
Security
We implement measures to protect your data from unauthorized access, use, or disclosure. These measures include access controls, encryption, and secure data retention practices. Your account is secured with a spinriseque ID and password, and we offer two-factor authentication for additional protection.
Complaints
If you believe your rights have been violated or have unresolved data protection concerns, you have the right to lodge a complaint with a supervisory authority. We encourage you to contact us first to resolve any issues.
Changes To This Policy
We may update this Privacy Policy from time to time. Material changes will be commspinrisecated via our website or directly by email. Your continued use of our services following updates constitutes acceptance of the revised policy.
Contact
For any questions or concerns about this Privacy Policy or to exercise your rights, please contact our Data Protection Officer at [email protected]. Our team is available to assist you and protect your privacy.
Thank you for choosing Spinrise Casino. We are committed to protecting your privacy and providing a transparent, fair, and secure online gambling experience.